Privacy Policy - BMExpress

Pera Padala Pty Ltd T/A BM Express Door to Door to the Philippines gives utmost respect the privacy of its clients and ensures the protection and security of the information they provide. This Privacy Policy explains what personal information we at Pera Padala Pty Ltd T/A BM Express Door to Door to the Philippines collect from our clients and how these information are used following our “User Agreement”. Please kindly read this Privacy Policy in its entirety so you may be guided accordingly.

What information do we collect?

We (Pera Padala Pty Ltd T/A BM Express Door to Door to the Philippines) collect information from you (Our Client) when you register or sign up on our site to avail of our services (money remittance and other related service).

When registering on our site, you may be asked to enter the following personal necessary information for us to provide you our services:

  1. Name
  2. Date of birth
  3. Country of residence
  4. Email Address

You will also be asked to provide a unique username and a corresponding password to create an account in our website.


As required by the AUSTRAC and as an added security feature, you are required to provide further personal information such as your:


  • Address (home and/or office)

  • mobile and landline numbers

  • nationality

  • occupation

  • employment information

  • source of income

  • residence status


As part of the AUSTRAC requirement, you also need to provide details of your valid identification document that was certified by the Justice of Peace, together with a scanned copy or a picture of a your Photo ID including the ID number, issuance date, date of expiration and issuer.


For the recipient of your money remittance, you will be required to provide the following information:


  • the name of the recipient

  • region or province

  • city or municipality

  • postal code

  • Street address

  • Mobile and landline numbers

  • Email address

  • Date of birth

  • Nationality

  • Occupation

  • And your relationship with the recipient


For transactions involving bank deposit, we may collect certain sensitive information from you including the bank account number of you or your recipient, and other financial information such as transaction ID/numbers, and/or account balances are necessary.

We may also keep a record of your usage of our services including your transaction history, details of your recipients, and amounts sent to them.


Recordings of your communications with our Customer Service Representatives such as telephone calls and electronic communications (email, text messages, etc.) may also be kept.


As is true with most websites, we may indirectly obtain the following information when logging in to your website: your internet protocol (IP) address, device, hardware and software, browser type, internet service provider (ISP), operating system, date/time stamp, and/or clickstream data.


From time to time, we may combine these automatically collected log information with other information we collect about you for reasons such as fraud prevention, security, service improvement, and to improve our marketing, analytics, or website functionality.


What do we use your information for?


Any of the information we collect from you may be used in one of the following ways:


  • To process transactions

  • To verify your identity

  • To collect payment for your use of our services

  • To allow our partners (banks and remittance companies) to fulfill their transactional obligations to you

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website functionality based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To troubleshoot problems with our service

  • To send periodic emails – The email address you provide for transaction processing may be used to send you information and updates pertaining to your transactions, in addition to receiving occasional news, updates, related product or service information, etc.

  • To comply with applicable laws, regulations, and rules, such as those relating to "know-your-customer" and anti-money laundering requirements;

  • To contact you by telephone calls or text (SMS) messages (if applicable) as authorized for the purposes related to your transactions.


Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or by sending an opt-out request to


  • To administer a contest, promotion, survey or other site feature


Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of providing the service you availed.


How do we protect your information?


We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.


BM Express utilizes technologies to prevent unauthorized users to access our system. Access to our system has several security restrictions including but not limited to firewalls, secure socket layers (SSLs), digital certificates and password identification.

Clients who registered in our website agree that the use of our services and website shall be governed by applicable Australian, Philippine and international laws.


We and our third-party service providers and partners, may also use cookies, web beacons, tags, scripts and similar technology collectively referred to as "Cookies" when you log in to our website.


Cookies are small data files that are saved on your computer or mobile device to, among other things, launch the website, monitor and analyze trends in your use of our websites, remember your preferences every time you visit the website and gather other information about our clients.


If you wish you not allow Cookies, you may decline as permitted by your browser. However, doing so may disable some features in our website and interfere with your access to our services.


Other vendors and partners may use Cookies to provide advertising relevant to your browsing activities. Our Privacy Policy does not extend to the use of Cookies by our third-party service providers as we do not have access or control over it. You are free to opt-out from allowing these Cookies if your browser permits.


Do we disclose any information to outside parties?


We do not sell, trade, or transfer any personally identifiable information to outside parties. This does not include trusted third parties who are involved in operating our website, conducting our business, or servicing you, so long as those parties agree to keep any shared information confidential.


Pera Padala Pty Ltd T/A BM Express Door to Door to the Philippines may only release your information when required to comply with the law and regulations enforced by legal and regulatory authorities, enforce our site policies, or protect ours or others’ rights, property,or safety especially due to activities that pose a threat to Pera Padala Pty Ltd T/A BM Express Door to Door to the Philippines (such as fraud and money laundering).


However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other legal uses.


Third party links


Occasionally, Pera Padala Pty Ltd T/A BM Express Door to Door to the Philippines may include or offer products and services on our website, in agreement with other companies or advertisers. These third party sites have their own privacy policies independent and not controlled by BM Express. We therefore have no responsibilityor liability for the content and activities connected to these third party sites. Nonetheless, we welcome any feedback about these sites so we could keep the integrity of our service and website.


Online Privacy Policy Only


This online privacy policy applies only to information collected online through our website and offline through our customer service hotline, survey forms and other physical means.


Terms and Conditions


Please visit our Terms and Conditions section regarding the use, disclaimers, and limitations of liability governing the use of our website at


Your Consent


By using our site, you consent to our privacy policy.


Changes to our Privacy Policy


If we decide to change our privacy policy, we will post those changes on this page.


This policy was last modified on August 13, 2015.


Contacting Us


If there are any questions regarding this privacy policy you may contact us through the information below:


11 Wiltshire Street Minto, NSW 2566
1 300 724 491